TickCheck™ help center
Your tick does not need to be alive or whole to get tested accurately.
Place your tick(s) into a dry ziplock bag with nothing else in it. Double-bagging is encouraged, especially if your tick is still alive. Place your voucher (receipt) in an envelope along with your tick(s). A padded envelope is not required, but it helps protect your tick(s) from being crushed, improving identification.
Mail your shipment using one of the following methods:
One of the most common methods used. Keep in mind that USPS mail goes to a mailroom at the East Stroudsburg University facilities complex, where it will be marked delivered. Although marked delivered by USPS, it does not mean the laboratory has received it. Mail is picked up once a day, so expect a one-day delay with USPS.
For example, postage stamps or mailbox drops. Don't let the name fool you: this is the slowest postage method. It is not recommended if your order is time-sensitive. There is no guarantee it will arrive within a certain amount of time; even within the same county, it can take up to 30 days.
UPS and FedEx are generally preferred because they deliver packages directly to the laboratory and bypass the mailroom pickup. The building is open between 9 a.m. and 5 p.m., so courier shipments scheduled before 9 a.m. or after 5 p.m. may be held and redelivered the following business day. Afternoon deliveries may not be processed until the next business day at our discretion.
When using faster shipping methods, pay attention to the delivery date and time. TickCheck is closed on holidays and weekends. Ticks received on a Friday or before a holiday weekend will have results completed at the beginning of the following week. Consult the schedule to learn about off-season scheduling.
Although we cannot guarantee arrivals, we can guarantee you will receive a full refund if your tick does not arrive. You may contact us at any time via [email protected] or phone number 1-866-713-8425 to request a refund.
Although we have no issue accepting ticks internationally, customs might. We are not responsible for shipments addressed to us that are held in customs. Check your shipping service for restrictions on shipping arachnids, whether dead or alive.
If you are confused by these shipping instructions, please call or email us and ask for clarification.
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